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Frequently Asked Questions

  • Beware of gift card scams - Can iTunes cards be used for any other type of payment outside of iTunes or the App Store?


    Recently, there has been string of scams taking place asking people to make payments over the phone or via email for things such as taxes, hospital bills, bail money, debt collection, & utility bills. Regardless of the reason for payment, these scams typically follow a script similar to this: The victim receives a call or email instilling panic & urgency to make a payment by purchasing iTunes code(s). The victim is then asked to share the code(s), with the caller or sender, as a payment.

    It's important to know that iTunes Gift Cards can be used ONLY to purchase goods and services from the iTunes Store, App Store, Apple Books, for an Apple Music subscription, or for iCloud storage.

    Simply put, don't ever share iTunes codes with anyone you don't know.

  • How Do You Create A US iTunes Account?

    Step By Step Instructions
  • Do you recommend using a DNS Service to obtain a USA IP address? If so, which one?

    Yes!..especially if you are going to access HBO Now , Netflix, or Hulu. We recommend Unlocator. This is the only service that we have used that seems to be on top of the Netflix/HBO Now/Hulu crackdown of blocking DNS from other countries.

  • Why buy from iTunesDirect and access the US iTunes store?

    The US Apple iTunes Store is the world's largest music and media store. Because you live in Australia, the US iTunes Store will not accept your payments. That’s where US iTunes Direct saves the day. We will send your iTunes Gift Card Code instantly after your payment processes so you can have credit in the US iTunes store.

    The US iTunes store has more than 11 million songs, 100,000 podcasts, and 28,000 audiobooks. In addition, many iTunes features are only available at the US iTunes store. How about the hundreds of TV shows from nearly every major network and cable channel, available the day after they first air in the US.

    You can buy or rent full-length movies for your iPhone, iPod, iPod Touch, iPad, computer, or AppleTV (All in HD). Also it has Games and Apps for your iPhone, iPod Touch, & iPad.

  • I have seen iTunes cards called "vouchers" or "gift certificates" or "gift cards" or "card codes". What is the difference?

    There is no difference. They all essentially refer to the same thing which is an iTunes card, like you see in the product images, with the card code you ultimately want on the back of it. We typically refer to them as "cards" or "gift cards" or "card codes". From now on, these terms: "cards", "gift cards", "vouchers", "gift certificates", "card codes", etc...refer to the same thing: The iTunes card you are purchasing.

  • Do you sell iTunes card codes to countries other than Australia?

    Yes! We sell to all countries outside of the United States.

  • Is my Credit Card information safe?

    We use PayPal, the world's biggest payment system specialized in online payments. With PayPal you can pay directly with your credit card or set up a PayPal account in a few minutes with the ability to pay using your bank account. PayPal has among the very best fraud detection systems in the world, making sure that your money is safe! Your Credit Card details are handled directly by PayPal, and is never stored on our server.

  • Should I use a USA address when I enter my billing information when purchasing from iTunesDirect.com.au?

    No! You must use your real address when entering you payment info on PayPal, otherwise the purchase will get flagged as fraudulent.

  • Why are you charging above the face value of the iTunes Card?

    We purchase our cards legally at face value. The additional cost is for our handling and processing to get the card to you instantly in Australia.

  • I have seen others selling US iTunes Cards up to half of face value, how can that be?

    Simple! These have usually been purchased with stolen credit cards and they try to quickly profit reselling them on websites and eBay. You don’t want to buy these as they can be traced back to the person who uses them. At US iTunes Direct we get all our gift cards and codes legally by purchasing them through local retailers in the US.

  • I have also seen others selling US iTunes Cards at the for the same price as they cost in the US, how can that be?

    We have seen sites that offer iTunes cards at the same price as they cost in the US as well. What these sites do is display the iTunes cards at the price they cost in the US, but once you go through their checkout process, they will then throw a "service charge" on the transaction. Sneaky Yanks ;). We like to be upfront with how much you will spend from the beginning.

  • How long will it take to get my iTunes Card Code?

    It's instant! So there is NO WAITING TIME! Once you make a purchase and PayPal processes the transaction, you will be redirected to a page that will display your iTunes card code ready to copy and paste.

  • How will my purchase be sent to me?

    Once you make a purchase and PayPal processes the transaction, you will be redirected to a page that will display your iTunes card code ready to copy and paste. Instant delivery. In addition, we will send you an email with your iTunes code, direct to the email address associated to your PayPal account. The subject of the email will be "Your iTunes Card Code".

  • So this isn't some scam where you actually mail me a card from the United States via Postal mail, right?

    We do not send you actual, physical cards from the United States in the mail. We provide the card code instantly on the iTunesDirect.com.au website. The card code you need to redeem you purchase will be displayed to you on the screen after your payment processes. In addition, the card code will be sent to you via email to the email address associated with your PayPal account.

  • What is the refund policy for items purchased?

    Given the nature of the product sold, we have strict no refunds policy. The only exceptions include the following: You received a card code that was invalid or you received a card code that was not activated properly. If you encounter one of these 2 issues, we will be happy to replace the product or give you a full refund...just contact us through the form here

  • Why am I getting an insufficient funds message when I try to purchase something on iTunes when I have more money credited to my account than it costs for item I am trying to buy?

    The world of digital goods is always changing. Recently, more & more states in the USA are charging tax on digital goods. So, let's say you have $33.00 credit on your USA iTunes account and you are trying to purchase a TV series on iTunes and the cost for the TV series $31.99. Depending on what state is selected for the billing address in your US iTunes store account, iTunes will have to add in the cost based on the percentage tax dictated by that state for digital goods, therefore, you could be prompted with a message saying "insufficient funds". The only state we know for sure that DOES NOT charge a tax for digital goods are North Dakota. See more about taxing of digital goods here.

Benny About iTunesDirect

My Goal With iTunesDirect

I started US iTunesDirect in 2010 to give my Aussie mates access the US Apple iTunes store and get ripper deals on Music, TV shows, Movies and Apps up to 70% below cost and up to 12 months in advance of Aussie release dates. Since then we have passed 100,000+ orders and US iTunesDirect is gaining in popularity every single week as more Aussies discover the value. Once you give the US Apple iTunes Store a go, you will never go back! Cheers

Ben, TAS, Founder & Owner